{"id":29,"date":"2025-11-20T16:02:49","date_gmt":"2025-11-20T15:02:49","guid":{"rendered":"https:\/\/luna-ndrc25.se-formation.fr\/?page_id=29"},"modified":"2025-11-28T16:46:19","modified_gmt":"2025-11-28T15:46:19","slug":"formation-ndrc","status":"publish","type":"page","link":"https:\/\/luna-ndrc25.se-formation.fr\/","title":{"rendered":"IFC FORMATION BTS NDRC Perpignan"},"content":{"rendered":"\n<div class=\"wp-block-cover is-light\" style=\"min-height:359px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<div class=\"wp-block-cover is-light\" style=\"min-height:288px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" class=\"wp-block-cover__image-background wp-image-34 size-large\" alt=\"\" src=\"https:\/\/luna-ndrc25.se-formation.fr\/wp-content\/uploads\/2025\/11\/Image-20-11-2025-a-16.33-1024x577.jpeg\" data-object-fit=\"cover\" srcset=\"https:\/\/luna-ndrc25.se-formation.fr\/wp-content\/uploads\/2025\/11\/Image-20-11-2025-a-16.33-1024x577.jpeg 1024w, https:\/\/luna-ndrc25.se-formation.fr\/wp-content\/uploads\/2025\/11\/Image-20-11-2025-a-16.33-300x169.jpeg 300w, https:\/\/luna-ndrc25.se-formation.fr\/wp-content\/uploads\/2025\/11\/Image-20-11-2025-a-16.33-768x433.jpeg 768w, https:\/\/luna-ndrc25.se-formation.fr\/wp-content\/uploads\/2025\/11\/Image-20-11-2025-a-16.33.jpeg 1458w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim\" style=\"background-color:#a58973\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-ast-global-color-4-color has-text-color has-link-color has-large-font-size wp-elements-c2f60bd7f544b4440e4e45e6ec7f700c\"><strong>FORMATION NDRC<\/strong> Perpignan <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-8-color has-text-color has-link-color wp-elements-84e4bfdff4154a4c5aeb8d85156c9faf\">\ud83c\udfaf\u00a0<strong>Objectif du BTS NDRC<\/strong> Perpignan<\/h2>\n\n\n\n<p>Former des professionnels capables de g\u00e9rer la relation client sous toutes ses formes : en face-\u00e0-face, par t\u00e9l\u00e9phone, \u00e0 distance et via les outils digitaux.<br>L\u2019alternance permet d\u2019appliquer imm\u00e9diatement les comp\u00e9tences en entreprise.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-8-color has-text-color has-link-color wp-elements-aaa39283f6afea6eca00d996a53ff265\">\ud83d\udcda&nbsp;<strong>Les 3 grands blocs de comp\u00e9tences<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-luminous-vivid-orange-color has-text-color has-link-color wp-elements-f1a0a8ed25a9bc43cfb73c169b158a4e\"><strong>1\ufe0f\u20e3 Relation client et n\u00e9gociation-vente <\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prospection de nouveaux clients<\/li>\n\n\n\n<li>Gestion et suivi d\u2019un portefeuille clients<\/li>\n\n\n\n<li>N\u00e9gociation commerciale en face-\u00e0-face<\/li>\n\n\n\n<li>\u00c9laboration d\u2019une strat\u00e9gie commerciale<\/li>\n\n\n\n<li>Fid\u00e9lisation et satisfaction client<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading has-luminous-vivid-orange-color has-text-color has-link-color wp-elements-70ae9e20fd9609c9de974d8eb9c967bc\"><strong>2\ufe0f\u20e3 Relation client \u00e0 distance et digitalisation <\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gestion de la relation client via les canaux digitaux : mails, chat, r\u00e9seaux sociaux<\/li>\n\n\n\n<li>Mise en place de campagnes webmarketing<\/li>\n\n\n\n<li>Utilisation de CRM (outils de suivi client)<\/li>\n\n\n\n<li>Gestion d\u2019un service client \u00e0 distance<\/li>\n\n\n\n<li>Animation de communaut\u00e9s en ligne (Community Management)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading has-luminous-vivid-orange-color has-text-color has-link-color wp-elements-39d26b32ebc2a2394d5b4da993d8b198\"><strong>3\ufe0f\u20e3 Relation client et animation de r\u00e9seaux <\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gestion et animation d\u2019un r\u00e9seau de distributeurs ou de partenaires<\/li>\n\n\n\n<li>Coordination d\u2019un r\u00e9seau commercial<\/li>\n\n\n\n<li>D\u00e9ploiement d\u2019actions en point de vente<\/li>\n\n\n\n<li>Merchandising, implantation produits, op\u00e9rations commerciales<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udfeb&nbsp;<strong>Enseignements g\u00e9n\u00e9raux<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Culture \u00e9conomique, juridique et manag\u00e9riale (CEJM)<\/li>\n\n\n\n<li>Culture g\u00e9n\u00e9rale et expression<\/li>\n\n\n\n<li>Langue vivante (souvent l\u2019anglais)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcbc&nbsp;<strong>En alternance : rythme et missions<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rythme variable selon les \u00e9coles (souvent 2 jours \u00e9cole \/ 3 jours entreprise ou 1 semaine sur 2)<\/li>\n\n\n\n<li>Missions possibles :\n<ul class=\"wp-block-list\">\n<li>Commercial terrain<\/li>\n\n\n\n<li>Charg\u00e9 de client\u00e8le<\/li>\n\n\n\n<li>Conseiller client \u00e0 distance<\/li>\n\n\n\n<li>Community manager junior<\/li>\n\n\n\n<li>Assistant commercial \/ assistant marketing<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udf93&nbsp;<strong>D\u00e9bouch\u00e9s apr\u00e8s le dipl\u00f4me<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Commercial BtoB \/ BtoC<\/li>\n\n\n\n<li>Charg\u00e9 de client\u00e8le<\/li>\n\n\n\n<li>Conseiller commercial \u00e0 distance<\/li>\n\n\n\n<li>Animateur de r\u00e9seaux<\/li>\n\n\n\n<li>Responsable de rayon<\/li>\n\n\n\n<li>Possibilit\u00e9 de poursuivre en licence, bachelor ou \u00e9cole de commerce<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Si tu veux, je peux aussi :<br>\u2705 t\u2019aider \u00e0 faire une lettre de motivation<br>\u2705 t\u2019expliquer une journ\u00e9e type en alternance<br>\u2705 te donner un planning de r\u00e9vision pour le BTS<\/p>\n\n\n\n<div class=\"wp-block-uagb-slider uagb-block-45465767 uagb-slider-container\"><div class=\"uagb-slides uagb-swiper\"><div class=\"swiper-wrapper\">\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-f5da2999\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-328d94a9 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-d04a1f51 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\"><strong>1\ufe0f\u20e3 Relation client et n\u00e9gociation-vente<\/strong><\/h3><\/div><p class=\"uagb-ifb-desc\">Prospection de nouveaux clients<br>Gestion et suivi d\u2019un portefeuille clients<br>N\u00e9gociation commerciale en face-\u00e0-face<br>\u00c9laboration d\u2019une strat\u00e9gie commerciale<br>Fid\u00e9lisation et satisfaction client<\/p><div class=\"uagb-ifb-button-wrapper wp-block-button\"><a href=\"#\" class=\"uagb-infobox-cta-link wp-block-button__link\" target=\"_self\" rel=\"noopener noreferrer\" onclick=\"return false;\"><span class=\"uagb-inline-editing\">Read More<\/span><\/a><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-ac1df6c9\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-fc0ce296 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-5ff31e16 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Slide 2<\/h3><\/div><p class=\"uagb-ifb-desc\">Click here to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p><div class=\"uagb-ifb-button-wrapper wp-block-button\"><a href=\"#\" class=\"uagb-infobox-cta-link wp-block-button__link\" target=\"_self\" rel=\"noopener noreferrer\" onclick=\"return false;\"><span class=\"uagb-inline-editing\">Read More<\/span><\/a><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-372e1a1d\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-918a9d7a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-info-box uagb-block-4e76afca uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><h3 class=\"uagb-ifb-title\">Slide 3<\/h3><\/div><p class=\"uagb-ifb-desc\">Click here to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/p><div class=\"uagb-ifb-button-wrapper wp-block-button\"><a href=\"#\" class=\"uagb-infobox-cta-link wp-block-button__link\" target=\"_self\" rel=\"noopener noreferrer\" onclick=\"return false;\"><span class=\"uagb-inline-editing\">Read More<\/span><\/a><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"swiper-pagination\"><\/div><div class=\"swiper-button-prev\"><\/div><div class=\"swiper-button-next\"><\/div><\/div>\n\n\n\t\t\t<div \n\t\t\tclass=\"wp-block-uagb-google-map uagb-google-map__wrap uagb-block-7031f5e4     \"\n\t\t\tstyle=\"\" >\n\t\t\t\t<embed\n\t\t\t\t\tclass=\"uagb-google-map__iframe\"\n\t\t\t\t\ttitle=\"Google Map for \"\n\t\t\t\t\tsrc=\"https:\/\/maps.google.com\/maps?q=rue%20etienne%20bobo%20ifc&#038;z=12&#038;hl=en&#038;t=m&#038;output=embed&#038;iwloc=near\"\n\t\t\t\t\twidth=\"640\"\n\t\t\t\t\theight=\"300\"\n\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t><\/embed>\n\t\t\t<\/div>\n\t\t\t\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.formations-perpignan.ifc.fr\/\">rendez vous sur ifc<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/luna-ndrc25.se-formation.fr\/index.php\/contact\/\">nous contacter<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\ud83c\udfaf\u00a0Objectif du BTS NDRC Perpignan Former des professionnels capables de g\u00e9rer la relation client sous toutes ses formes : en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - 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